Articles

I have lost count of all of the different “types” of customer service and sayings about what customer service should be. Oh, and we can also add the different words for customer service and the actual customer! In the end, they all say the same thing, be nice to the people or companies that give you money.

When I was in Hawai’i, Oahu to be exact—and just so you know, there is no ‘w’ in O’ahu. I was there for a speaking gig and then magically it into a vacation. It was my first time there and wh…

Diversity simply addresses differences. It doesn’t specify what is different, how it’s different, or why it matters that it is different, it just simply is different. These differences can come in the form of religion, sexual orientation, language, age, race, communications styles, gender identification, social class, mental abilities, or even looks.

This has become a “chick” question.

The female stereotype is that we obsess over this question every day and every time we need to change our outfit. But in reality, it is a question that we all ask ourselves every time we get ready to leave the house. Men tend to ask it subconsciously; women give it more conscious thought. Working in a male-dominated industry makes this question even more stressful!

As a minority, you are constantly under a microscope for things that are relevant and irreleva…

1. Diversity is about things that you and your employees cannot leave at home: race, religion, sexual orientation, age, and looks. These traits affect the experiences people have in life.
2. Differences between people can create barriers that affect a business’s bottom-line. When we are aware of the barriers and accepting others’ differences are encouraged in your company culture, people grow which means your company will gr…

Communication is key to every relationship . . . open communication that is. As technologies change so do the ways, styles, and expectations of communication. This is particularly true with clients. As a business, you can make executive decisions about how your employees are to communicate with each other, but with clients . . . well that is a different story. In many cases, they tell you what works best for them, and communicating with them in their style of preference usually makes communicati…

“A culture of trust that encourages empowerment and innovation, we provide people with the freedom, flexibility and opportunity to do great things for our company, employees and customers.”

For some, testimonials are what sell their business. The Federal Trade Commission (FTC) is finally catching up to the constantly evolving digital world. For the better part of a decade, the agency lagged a full Internet generation behind advertisers who saw online communications evolving faster than laws governing their fair use. Now the FTC is codifying and enforcing what were once only unwritten rules. As a result, companies caught crossing the bounds of appropriate online behavior now face ha…

• HOLY CRAP! That was stirring and masterful! You handled that with amazing skill and sensitivity. EXCELLENT!
• Very Engaging!
• Really good insight! I like that you are courageous and willing to speak about such topics.
• Great Job—inspiring and heartwarming. Everyon…